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Our returns policy

As a consumer, you have the right to withdraw from the contract within a period of one month. This period shall begin as soon as you have received the goods (or, where applicable, the first part of your delivery) together with details of the withdrawal procedure.

You may either return the goods yourself or submit a written notice of withdrawal. Depending on which of these options you choose, you must ensure that you return the goods or send off your notice of withdrawal on time in order to comply with the deadline. 

A written notice of withdrawal must be sent to the following address:

PVS Fulfilment Service GmbH
MAM Returns
Werner-Haas-Straße 5
D-74172 Neckarsulm 
Germany

E-mail: mamshop(at)mambaby.com
Tel: (English) +49 (0)711 7252304 277
Tel: (German) +49 (0)711 7252304 276


Returning products

1. Parcel up goods to be returned

Please only return goods to us in their original packaging.
You may no longer return a product if you have opened the product packaging and the product can no longer be resold for hygiene reasons.

Please include the delivery note in the parcel so that we can process your return as quickly as possible.

2. Send the parcel to the following address

PVS Fulfilment Service GmbH 
MAM Returns
Werner-Haas-Straße 5 
74172 Neckarsulm 
GERMANY

3. Return costs

The customer bears the return costs.
If the value of the returned goods amounts to more than 40 euros, or if there is a product complaint, the cost of the return will be reimbursed. We therefore ask you to include proof of postage costs in your returns parcel or send a copy by email to mamshop(at)mambaby.com.

4. Refund

As soon as the returned goods have been booked in, you will receive an email confirmation. The relevant amount will be immediately refunded onto your credit card.

5. MAM Individual products

MAM Individual products are made to your own specifications and manufactured following receipt of your order. The fact that these products are custom-made means that they may not be returned.
For more detailed information, please see our General Terms and Conditions of Business.

More Details in T&C


MAM online shop customer service

E-Mail: mamshop(at)mambaby.com
Tel: (English) +49 (0)711 7252304 277
Tel: (German) +49 (0)711 7252304 276  
Customer service hours: MON–FRI from 8 a.m.–8 p.m., SAT from 9 a.m.–12 noon