Return Policy

As a consumer, you have the right to withdraw from the contract within a period of one month. This period shall begin as soon as you have received the goods (or, where applicable, the first part of your delivery) together with details of the withdrawal procedure.

You may either return the goods yourself or submit a written notice of withdrawal. Depending on which of these options you choose, you must ensure that you return the goods or send off your notice of withdrawal on time in order to comply with the deadline.

A written notice of withdrawal must be sent to the following address:

PVS Fulfilment Service GmbH
MAM Returns
Werner-Haas-Straße 5
D-74172 Neckarsulm

Tel: (English) +49 (0)711 7252304 277
Tel: (German) +49 (0)711 7252304 276

Returning products

5. MAM Individual products

MAM Individual products are made to your own specifications and manufactured following receipt of your order. The fact that these products are custom-made means that they may not be returned. For more detailed information, please see our General Terms and Conditions of Business.

More details in Terms & Conditions

MAM online shop customer service

Tel: (English) +49 (0)711 7252304 277
Tel: (German) +49 (0)711 7252304 276

Customer service hours: MON–FRI from 8 a.m.–8 p.m., SAT from 9 a.m.–12 noon