Delivery Information

For MAM Club members only

no minimum order value
free delivery from £ 20

For guest orders

Minimum order value: £ 15
Shipping costs: £ 4.99

Orders will be processed within 24hours and delivery to UK will take place within 2-3 working days after successfully placing the order. Please note that the delivery time for individualized products may take 1-2 weeks, as these products are produced on demand.

The total price includes import tax and customs duty.

FAQ Delivery

Which courier do you use?

DHL

What is a WAYBILL number?

This is the ten numeric digits you will see at the end of your tracking link.

Can I rearrange my delivery date?

Yes, please visit DHL On Demand Delivery.

Does DHL have local pick-up shops where you can request your parcel to be delivered to if you know you won’t be in to receive it?

Yes, you can request for your parcel to be delivered to a pickup point by visiting DHL On Demand Delivery.

I have had two failed delivery attempts, what happens next?

Please visit DHL On demand Delivery to rearrange your delivery. You will also find a contact number for DHL should you wish to contact them directly or are unable to select alternative delivery options.

If I have missed a delivery, how will I be notified?

A calling card will be left by the first closed door.

How long do DHL keep a parcel on hold within their depot whilst trying to resolve the delivery issue?

A week after the second failed delivery attempt.