Returns Policy

 

1. Register a return

Please contact our customer support team via the contact form to request a return.

2. Arrange a collection

The customer support team will get in touch with you as soon as possible to:
  • provide a return label for your return parcel
  • arrange a date and time for pick up of the return parcel based on your preferences

The pick up day needs to be at least 2 working days after the request, on Monday - Friday (weekends are not applicable) and the time window needs to be a minimum of 3 hours.

3. Refund

As soon as the items have been returned and processed, you will receive a confirmation email together with your refund.

Return Costs

There are no return shipping costs.

MAM Individual Products

MAM Individual products are made to your own specifications and manufactured following receipt of your order. The fact that these products are custom-made means that they may not be returned. For more detailed information, please see our General Terms and Conditions of Business. 

Consumer Service

For any further questions please contact the MAM Consumer Service.


As a consumer, you have the right to withdraw from the contract within a period of one month. This period shall begin as soon as you have received the goods (or, where applicable, the first part of your delivery) together with details of the withdrawal procedure.

You may either return the goods yourself or submit a written notice of withdrawal. Depending on which of these options you choose, you must ensure that you return the goods or send off your notice of withdrawal on time in order to comply with the deadline.

To exercise your right of withdrawal, you must send us:

MAM-Hungária Kft.
MAM Baby AG Magyarországi Fióktelepe
H-9795 Vaskeresztes Fő u. 132
Hungária

a clear declaration (e.g. a letter sent by post, via the 
contact form) of your decision to revoke this contract. You can use the model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.